Rev: September 2015
Freedom of Choice
If you do not want your Personal Information to be made available to any third party, please contact us at [email protected] so we can block your data accordingly. Note, however, that certain services and/or functions of our Site may not be available if you elect to block your Personal Information. Further, if, in connection with your use of a particular service, we ask to use your Personal Information in a way not described in this online privacy statement and you do not wish to permit that use, you can choose not to use that particular service. Otherwise, your use of such service will be your consent to the use of your Personal Information in the way described.
Your California Privacy Rights
Under California’s “Shine the Light” law, California residents who provide Personal Information while obtaining products or services for personal, family, or household use are entitled, once per calendar year, to request and obtain from us information about the customer information we shared, if any, with other businesses for their own direct marketing uses. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the previous calendar year (e.g. requests made in 2015 will receive information regarding 2014 sharing activities).
To obtain this information on behalf of MBV, please e-mail [email protected] with “Request for California Privacy Information” in the subject line and in the body of your message. We will provide the requested information to you at your e-mail address in response.
Children’s Online Privacy Protection Act (COPPA)
Our Site is a general audience site that is not designed nor intended to collect Personal Information from children under the age of 18. MBV does not knowingly collect or maintain any Personal Information from children under the age of 18. In addition, no part of this Site is designed with the purpose of attracting any person under age 18. To respect the privacy of children and to comply with the Children’s Online Privacy Protection Act, children under the age of 18 should not provide any Personal Information on this Site. We ask that parents supervise their children while online.
IP Address and Click-Stream Data Collection
MBV may collect IP addresses and/or click-stream data for market research, for purposes of system administration and to report aggregate information. An IP address is a number that is automatically assigned to your computer whenever you access the Internet. Our servers identify your computer by its IP address. When you request web pages from our Site, our servers log your IP address.
Click-stream data is information collected by our servers when you request pages from our Site. Click-stream data may include such information as the page served, the time, the source of the request, the type of browser making the request, the preceding page view, and other such information. When analyzed, this data helps us analyze how visitors arrive at our Site, what type of content is most popular, what type of visitors in the aggregate are interested in particular kinds of content, and the like.
MBV uses commercially reasonable efforts to store and maintain Personal Information to protect it from loss, misuse, alteration, or destruction by any unauthorized party. We encrypt order information, including credit card numbers, using Secure Sockets Layer (SSL) technology to ensure that our customers’ information is safe as it is sent over the Internet to our server.
We exercise reasonable care to protect your Personal Information. This includes storing the Personal Information on our servers behind a secure firewall and ensuring all transmissions to other vendors use secure encryption technology. Unfortunately, no data transmission over the Internet can be guaranteed to be 100 percent secure. So while we strive to protect your Personal Information, we cannot guarantee the security of any information you transmit to us or receive from us. This is especially true for information you transmit to us via email. We have no way of protecting that information until it reaches us. Once we receive your transmission, we maintain physical, electronic, and procedural safeguards to protect your Personal Information.
Internally, we will limit access to Personal Information to those persons who need the information to provide products and services to you or maintain or service those products or services. These persons are limited in number and are committed to our privacy and security policies. We will review our security arrangements from time to time, as we deem appropriate.
Links to Other Sites
Please be aware that we provide links to third-party sites as a service to our visitors, and that we are not responsible for the content or information collection practices of those sites. Please note that these sites´ privacy policies may differ from those of MBV. We encourage you to review and understand their privacy practices before providing them with information.
Privacy Statement Revisions
A revised online privacy statement will only apply to data collected subsequent to its effective date on this version of our Site. Any revisions will be posted at least seven days prior to its effective date.
All information contained in www.mbvcharleston.com is based on the latest product information at the time of publication.
Mercedes-Benz Vans, LLC (MBV) in Ladson, South Carolina is the only Mercedes-Benz van production facility in the USA. MBV reserves the right to make changes at any time, without notice, in color, materials, equipment, specifications, models, output, etc. Any color variations shown are due to technical computer variations. Some images used herein may depict non-U.S. and/or test vehicles and/or optional equipment.
As a vehicle manufacturer, MBV does not collect customer feedback. The MBV customer feedback page information is auto forwarded to MBUSA’s Customer Assistance Center in Montvale, New Jersey and/or Atlanta, Georgia. You may also call MBUSA at their Customer Assistance Center at 1-800-FOR-MERCEDES. MBUSA is responsible for marketing and distribution of Mercedes-Benz, Maybach, smart, and Sprinter products in the United States. For additional information go to about MBUSA and/or visit www.MBUSA.com.
For purchasing information in the U.S.A., visit www.MBUSA.com.